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Shipping and Tracking Details

Shipping Schedule: Orders are shipped daily Monday-Friday. Orders placed before 10am eastern will typically ship the same day. Orders placed after that generally ship the next day.

Larger items are shipped via UPS ground while smaller items ship via USPS. When your item ships you'll receive an email confirmation with a tracking number. If you ordered multiple items you will receive an email confirmation for each package that ships.

Tracking: Tracking notifications are sent via email automatically. If you have not received a tracking number, check your spam folder. Notifications often end up in spam folders.

International Shipping

International shipping is currently available for Canada, United Kingdom, Germany, and Australia. Shipping costs will be calculated during checkout. We ship the larger items via DHL and the smaller items via USPS. Customers will be responsible for customs/duty fees on the receiving end.

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Returns & Exchanges

All items are eligible for return if sent within 30 days after purchasing and can be sent to return address on shipping label. Items must be unused and in original packaging. Customer will be reimbursed the purchase price for returned items minus a 10% restocking fee.

If you received a different product from what you ordered, please contact us immediately to arrange a free exchange.

Order/Address Changes

Once an order is placed, it automatically begins processing in our system. Due to this, we are unable to modify, change the shipping method, or update the delivery address. Change requests can be submitted within the 15-minute window after purchasing, though changes are not guaranteed, even if tracking information has not yet been received.

If you need assistance after your order has been processed, please refer to our Returns & Exchanges section for further options.

Damaged or Defective Product

If your item arrives damaged or defective, we will gladly replace it free of charge. Please contact us within 7 days of receiving your order to arrange for a replacement. We may request photos of the damaged product to expedite the process. However, any damage that occurs due to improper use, mishandling, or general wear and tear after delivery is the customer’s responsibility, and we are unable to offer replacements or refunds for such damage.

Terms of Service

By accessing or using our website, products, and content, you agree to the following terms and conditions. Please read them carefully.

1. General Information
The content provided on this website, including instructional materials, recipes, videos, and other resources, is for educational and informational purposes only. Our products, including brewing kits and ingredients, are offered to aid in the homebrewing process.

2. Brewing at Your Own Risk
Homebrewing can involve certain risks, including but not limited to, contamination, fermentation issues, equipment malfunction, and personal injury. You are responsible for conducting your own research and using safe brewing practices. It is strongly recommended that all applicable food safety and sanitation guidelines are strictly followed.

By purchasing our products and following our content, you agree that you are participating in homebrewing at your own risk. Golden Hive Mead LLC is not responsible for any adverse effects, damages, or injuries that may occur during the brewing process or the consumption of homebrewed beverages.

3. No Liability for User Actions
Golden Hive Mead LLC, its owners, employees, and affiliates, shall not be liable for any damages, losses, or injuries arising from the use or misuse of our products, information, or content. This includes, but is not limited to, any issues related to the quality, safety, or consumption of brewed beverages.

We do not guarantee any specific results from the use of our products or adherence to our instructional content.

4. Product Use and Safety
It is your responsibility to ensure that any equipment, ingredients, or supplies purchased from Golden Hive Mead LLC are used correctly and safely. This includes following proper cleaning, sanitization, and brewing procedures to prevent contamination and ensure product safety. Failure to do so may result in suboptimal brews or health risks.

5. No Professional Advice
The information provided on this website is not intended to be a substitute for professional advice or guidance. Always consult appropriate professionals (such as food safety experts, medical professionals, or legal advisors) when necessary. Golden Hive Mead LLC does not offer medical or health-related advice.

6. Product and Content Accuracy
While we strive to provide accurate and up-to-date information, we do not warrant that the content on our website or the products we sell are error-free, complete, or reliable. We reserve the right to modify, update, or remove content and product information at any time without prior notice.

7. Limitation of Liability
To the fullest extent permitted by law, Golden Hive Mead LLC disclaims all warranties, express or implied, regarding the products and content we provide. We will not be held liable for any damages, whether direct, indirect, incidental, or consequential, arising from the use of our website, products, or content.

8. User Responsibilities
By using our website and purchasing our products, you agree to take full responsibility for your brewing activities. You must ensure that you are legally allowed to brew alcoholic beverages in your area and that you comply with all local, state, and federal laws and regulations regarding alcohol production and consumption.

9. Third-Party Links and Resources
Our website may contain links to third-party websites or resources. We do not endorse or assume responsibility for the content, products, or services of these third-party websites.

10. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the state of IL, United States. Any disputes arising from these terms or the use of our website and products will be resolved in the applicable courts.